The Three Questions
When something's wrong, people say one of three things:
- “We're not set up right.”
- “People don't get it.”
- “We can't get anything done.”
These are the doors people walk through. But they're not the real issue.
Behind each complaint is a harder question—one that takes longer to sit with and doesn't have a quick answer.
“We're not set up right.”
Ownership
Who carries the weight when this doesn't work?
“People don't get it.”
Alignment
Are we even talking about the same situation?
“We can't get anything done.”
Direction
Is this going somewhere real?
Which complaint sounds most familiar to you?
Take the Entry Diagnostic